State Consumer Protection Resources

City, county and state consumer protection offices provide consumers with important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest.

City and county consumer offices are familiar with local businesses and local ordinances and state laws. If there is no local consumer office in your area, contact your state consumer office. State offices, sometimes in a separate department of consumer affairs or the attorney general's or governor's office, are familiar with state laws and look for statewide patterns of problems. Consumer protection offices in the U.S. territories also are included.

To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have or if complaint forms are provided.

Many offices distribute consumer materials specifically geared to state laws and local issues. Call to obtain available educational information on your problem.

This list is arranged in alphabetical order by state name. Some of these offices charge a filing fee to lodge a formal complaint and some have established a minimum complaint amount, usually at least $25. Even if your state does not have a minimum complaint amount requirement, remember that the office will probably not be much help with small claims, unless fraud is involved or a great number of state residents might likely be affected. State offices will often mediate disputes, conduct investigations and, in severe cases, prosecute lawbreakers.

Alabama

County Offices

Ellen Leonard, Assistant Attorney General
Office of the Attorney General
Consumer Affairs Section
11 South Union Street
Montgomery, AL 36130
334-242-7335
Toll free in AL: 1-800-392-5658
Website:

Alaska

State Offices

Consumer Protection Unit
Office of the Attorney General
1031 West 4th Avenue
Suite 200
Anchorage, AK 99501-5903
907-269-5100
Fax: 907-276-8554
Website:

Arizona

State Offices

Robert Zumoff, Chief Counsel
Consumer Protection and Advocacy Section
Office of the Attorney General
1275 West Washington Street
Phoenix, AZ 85007
602-542-3702
602-542-5763 (consumer information and complaints)
Toll free in AZ: 1-800-352-8431
TDD: 602-542-5002
Fax: 602-542-4579
Website:

Noreen Matts, Assistant Attorney General
Office of the Attorney General
Consumer Protection
400 West Congress South Bldg., Suite 315
Tucson, AZ 85701
520-628-6504
Toll free in AZ: 1-800-352-8431
Fax: 520-628-6532

County Offices

Cochise County Attorney's Office
Post Office Drawer CA
Bisbee, AZ 85603
520-432-9377
Fax: 520-432-4280

Derick Rapier, County Attorney
Greenlee County Attorney's Office
P.O. Box 1717
Clifton, AZ 85533
928-865-4108
Fax: 928-865-4665

Terence Hance, County Attorney
Coconino County Attorney's Office
110 East Chernue Avenue
Flagstaff, AZ 86001
928-779-6518
Fax: 928-779-5618

Robert Olson, Pinal County Attorney
Pinal County Attorney's Office
P.O. Box 887
Florence, AZ 85232
520-868-6271
Fax: 520-868-6521

James W. Hazel Jr., County Attorney
Gila County Attorney's Office
1400 East Ash Street
Globe, AZ 85501
928-425-3231 ext. 298
Fax: 928-425-3720

Melvin Bowers, County Attorney
Navajo County Attorney's Office
P.O. Box 668
Holbrook, AZ 86025
928-524-4026
Fax: 928-524-4244

William Ekstrom, County Attorney
Mohave County Attorney's Office
315 North 4th Street
P.O. Box 7000
Kingman, AZ 86402-7000
928-753-0719
Fax: 928-753-2669

Martha Chase, County Attorney
Santa Cruz County Attorney's Office
2150 North Congress Dr, Ste 201
Nogales, AZ 85621
520-375-7780
Fax: 520-761-7859

R. Glenn Buckelew, La Paz County Attorney
County Attorney
1320 Kofa Avenue
P.O. Box 709
Parker, AZ 85344
928-669-6118
Fax: 928-669-2019

Shelia Sullivan Polk, County Attorney
Yavapai County Attorney's Office
Yavapai County Courthouse
255 East Gurley
Prescott, AZ 86301
520-771-3344
Fax: 520-771-3110

Kenneth A. Angle, County Attorney
Graham County Attorney's Office
Graham County Courthouse
800 West Main
Safford, AZ 85546
928-428-3620
Fax: 928-428-7200

Stephen Udall, County Attorney
Apache County Attorney's Office
P.O. Box 637
St. Johns, AZ 85936
928-337-4364, ext. 240
Fax: 928-337-2427

Patricia A. Orozco, County Attorney
Yuma County Attorney's Office
168 South Second Avenue
Yuma, AZ 85364
928-329-2270
Fax: 928-329-2284

City Offices

L. Michael Anderson, Deputy City Attorney
Consumer Affairs Division
Tucson City Attorney's Office
1501 N. Oracle Annex
P.O. Box 27210
Tucson, AZ 85705
520-791-4886
Fax: 520-791-4991

Arkansas

State Offices

Shelia McDonald, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
323 Center Street
Suite 200
Little Rock, AR 72201
501-682-2007
501-682-2341 Consumer Hotline
1-800-448-3014 Crime Victims Hotline
501-682-1334 Local Do Not Call Program
1-877-866-8225 In State Do Not Call Program
Toll free: 1-800-482-8982
TDD: 501-682-6073
Fax: 501-682-8118
E-mail: consumer@ag.state.ar.us
Website:

Bermuda

Offices

Marisa C. A. Sharpe, Inspector
Department of Consumer Affairs
Ingham and Wilkinson Building
129 Front Street
Hamilton, Bermuda, BE HM 12
441-297-7627
Fax: 441-295-6892
E-mail: mcsharpe@bdagov@bm

California

State Offices

Bill Lockyer, Attorney General
Office of the Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
916-322-3360
Toll free in CA: 1-800-952-5225
TDD: 916-324-5564
Website:

Doug Laue, Chief
Bureau of Automotive Repair
California Department of Consumer Affairs
10240 Systems Parkway
Sacramento, CA 95827
916-255-4565
Toll free in CA: 1-800-952-5210
TDD: 916-255-1369
Website:

Kathleen Hamilton, Director
California Department of Consumer Affairs
400 R Street
Suite 3000
Sacramento, CA 95814
916-445-4465
916-445-2643 (Correspondence and Complaint Review Unit)
Toll free in CA: 1-800-952-5210
TDD/TTY: 916-322-1700 or 1-800-326-2297
Website:

County Offices

Michael Yraceburn, Supervising Deputy District Attorney
Criminal Division
Kern County District Attorney's Office
1215 Truxtun Avenue
4th Floor
Bakersfield, CA 93301
661-868-2350
Fax: 661-868-2135
E-mail: ymichael@co.kern.ca.us

Criselda Gonzalez, Deputy District Attorney
Consumer Affairs Unit
Solano County Distict Attorney's Office
600 Union Avenue
Fairfield, CA 94533
707-421-6859
707-421-6800
Fax: 707-421-7986

Alan Yengoyan, Senior Deputy District Attorney
Business Affairs Unit
Fresno County District Attorney's Office
1250 Van Ness Avenue
2nd Floor
Fresno, CA 93721
559-488-3836
559-488-3156
Fax: 559-485-1315

Pastor Herrera, Jr., Director
Los Angeles County Department of Consumer Affairs
500 West Temple Street
Room B-96
Los Angeles, CA 90012-2706
213-974-1452
Fax: 213-687-0233
Website:

James L. Sepulveda, Sr. Deputy District Attorney
Contra Costa County District Attorney's Office
651 Pine Street 12th floor
Martinez, CA 94553
925-646-4620
Fax: 925-646-4683

Consumer Fraud Unit
Stanislaus County District Attorney's Office
P.O. Box 442
Modesto, CA 95353-0442
209-525-5550
Fax: 209-525-5545
Website:

Gary Lieberstien, Deputy District Attorney
Consumer Affairs Division
Napa County District Attorney's Office
931 Parkway Mall
P.O. Box 720
Napa, CA 94559
707-253-4211
707-253-4059
Fax: 707-253-4041

John Wilson, Deputy in Charge
Consumer & Environmental Unit
San Mateo County District Attorney's Office
400 County Center
4th Floor
Redwood City, CA 94063
650-363-4651

M. Scott Prentice, Supervising Deputy District Attorney
Consumer and Environmental Protection Division
Sacramento County District Attorney's Office
P.O. Box 749
906 G Street, Ste 700
Sacramento, CA 95812-0749
916-874-6174
Fax: 916-874-7660

Dean Flippo, Monterey County District Attorney
Consumer Protection Division
P.O. Box 1131
Salinas, CA 93902
831-755-5073
Fax: 831-755-5608

Gregg McClain, Supervising Duputy District Attorney
San Diego County District Attorney's Office
P.O. Box 121011
San Diego, CA 92112-1011
619-531-4070
Fax: 619-531-4481

San Francisco County District Attorney's Office
732 Brannan Street, #322
San Francisco, CA 94103
415-551-9595 (public inquiries)

Al Bender, Supervising Deputy District Attorney
Santa Clara County District Attorney's Consumer Protection Unit
70 West Hedding Street
West Wing, 4th Floor
San Jose, CA 95110
408-792-2880 (consumer protection)
408-792-2881 (small claims advisory)
Fax: 408-279-8742
Website:

Barbara Kob, Mediation Coordinator
Marin County Mediation Services
4 Jeannette Prandi Way
San Rafael, CA 94903
415-499-7454
Fax: 415-499-6978

Robert Nichols, Deputy District Attorney
Consumer Protection Division
Marin County District Attorney's Office
Hall of Justice, Room 130
3501 Civic Center Drive
San Rafael, CA 94903
415-499-6450
Fax: 415-499-3719
E-mail: consumer@co.marin.ca.us
Website:

Robert Gannon, Supervising Deputy District Attorney
Consumer/Environmental Protection Unit
Orange County District Attorney's Office
405 West 5th Street, Suite 606
Santa Ana, CA 92701
714-834-3600

Allan Kaplan, Senior Deputy District Attorney
Consumer Protection Unit
Santa Barbara County District Attorney's Office
1105 Santa Barbara Street
Santa Barbara, CA 93101
805-568-2300
Fax: 805-568-2398

Robin Gysin, Coordinator
Division of Consumer Affairs
Santa Cruz County District Attorney's Office
701 Ocean Street
Room 200
Santa Cruz, CA 95060
831-454-2050
TDD/TTY: 831-454-2123
Fax: 831-454-2920
E-mail: dat155@co.santa-cruz.ca.us
Website:

Franklin Stephenson, Supervising Deputy District Attorney
San Joaquin County District Attorney's Office
Consumer Affairs Prosecution Unit
222 East Weber, Room 412
P.O. Box 990
Stockton, CA 95202
209-468-9321
Fax: 209-468-0314

Norman L. Vroman, District Attorney
Mendocino County District Attorney's Office
P.O. Box 1000
Ukiah, CA 95482
707-463-4211
Fax: 707-463-4687

Melodianne Duffy, Supervisor
Consumer Mediation Section
Ventura County District Attorney's Office
800 South Victoria Avenue
Ventura, CA 93009
805-654-3110
Fax: 805-648-9255
Website:

Consumer Fraud and Environmental Prosecution Unit
Tulare County District Attorney's Office
221 S. Mooney Blvd. Room 224
Visalia, CA 93291
559-733-6411
Fax: 559-730-2658

City Offices

Donald Kass, Supervising Deputy City Attorney
Consumer Protection Division
Los Angeles City Attorney's Office
200 North Main Street
1600 City Hall East
Los Angeles, CA 90012
213-485-4515
Fax: 213-847-0402
E-mail: dkass@atty.lacity.org

Michael D. Rivo, Head Deputy City Attorney
Consumer and Environmental Protection Unit
San Diego City Attorney's Office
1200 Third Avenue
Suite 700
San Diego, CA 92101-4106
619-533-5600
Website:

Adam Radinsky, Deputy City Attorney
Consumer Protection and Fair Housing
1685 Main Street
Room 310
Santa Monica, CA 90401
310-458-8336
Fax: 310-395-6727
E-mail: consumers@ci.santa-monica.ca.us
Website:

Colorado

State Offices

Consumer Protection Division
Colorado Attorney General's Office
1525 Sherman Street
5th Floor
Denver, CO 80203-1760
303-866-5189
303-866-5125
Toll free: 1-800-332-2071
Fax: 303-866-5443

County Offices

David Zook, Chief Deputy District Attorney
Economic Crime Division
El Paso and Teller Counties District Attorney's Office
105 East Vermijo, Suite 205
Colorado Springs, CO 80903-2083
719-520-6002
Fax: 719-520-6006
E-mail: david_zook@co.el-paso.co.us
Website:

Phillip Parrott, Chief Deputy District Attorney
Denver District Attorney's Economic Crimes Unit
303 West Colfax Ave., Ste 1300
Denver, CO 80204
720-913-9179
TDD/TTY: 720-913-9182
Fax: 720-913-9177
Website:

Sarah Law, District Attorney
Archuleta, LaPlata and San Juan Counties District Attorney's Office
P.O. Drawer 3455
Durango, CO 81302
970-247-8850
Fax: 970-259-0200

A.M. Dominguez, District Attorney
Weld County District Attorney's Office
P.O. Box 1167
Greeley, CO 80632
970-356-4010
Fax: 970-352-8023

Gus Sandstrom, District Attorney
Pueblo County District Attorney's Office
201 West 8th Street, Suite 801
Pueblo, CO 81003
719-583-6030
Fax: 719-583-6666

Connecticut

State Offices

James Flemming, Commissioner
Department of Consumer Protection
165 Capitol Avenue
Hartford, CT 06106
860-713-6300
Toll free in CT: 1-800-842-2649
Fax: 860-713-7239
Website:

Philip Rosario, Assistant Attorney General
Consumer Protection
Office of Attorney General
110 Sherman Street
Hartford, CT 06105
860-808-5400
Fax: 860-808-5585
Website:

City Offices

Philip Cacciola, Director of Consumer Protection
City of Middletown
245 DeKoven Drive
PO Box 1300
Middletown, CT 06457-1300
860-344-3491
TDD: 860-344-3521
Fax: 860-344-3561
E-mail: phil.cacciola@cityofmiddleton.com

Delaware

State Offices

Eugene M. Hall, Director
Fraud and Consumer Protection Division
Office of the Attorney General
820 North French Street
5th Floor
Wilmington, DE 19801
302-577-8600
Toll free in DE: 1-800-220-5424
Fax: 302-577-6987
Website:

Olha N.M. Rybakoff, Director, Consumer Protection Unit
Consumer Protection Unit
Office of Attorney General
820 North French Street
5th Floor
Wilmington, DE 19801
302-577-8600
Toll free in DE: 1-800-220-5424
Fax: 302-577-3090
Website:

District of Columbia

District of Columbia Offices
Bennett Rushkoff, Senior Counsel
Office of the Corporation Counsel
441 4th Street NW
Suite 450-N
Washington, DC 20001
202-442-9828 (consumer hotline)
Fax: 202-727-6546

Florida

State Offices

Cecile Dykas, Assistant Deputy Attorney General
Economic Crimes Division
Office of the Attorney General
110 SE 6th Street
Republic Tower, 10th Floor
Fort Lauderdale, FL 33301
954-712-4600
Fax: 954-712-4904
Website:

Jack Norris, Chief of Multi-State Litigation
Consumer Litigation Section
110 SE 6th Street
Fort Lauderdale, FL 33301
954-712-4600
Fax: 954-712-4706

Jacqueline Dowd, Assistant Attorney General
Economic Crimes Division
Office of the Attorney General
135 West Central Blvd. 10th Floor
Century Plaza, Suite 1000
Orlando, FL 32801
407-999-5588
Fax: 407-245-0365

James Kelly, Director of Division Consumer Services
Department of Agriculture & Consumer Services
407 South Calhoun Street
Mayo Building 2nd Floor
Tallahassee, FL 32399-0800
850-922-2966
Toll free in FL: 1-800-435-7352
Fax: 850-487-4177
Website:

Les Garringer, Assistant Deputy Attorney General
Economic Crimes Division
Office of the Attorney General
The Capitol, Suite PL01
Tallahassee, FL 32399-1050
850-414-3300
Fax: 850-488-4483

County Offices

Sheryl Lord, Director
Pinellas County Office of Consumer Protection
15251 Roosevelt Blvd
Suite 209
Clearwater, FL 33760
727-464-6200
TDD/TTY: 727-464-6088
Fax: 727-464-6129
Website:

Mona Fandel, Director
Broward County Consumer Affairs Division
115 South Andrews Avenue
Annex Room A460
Fort Lauderdale, FL 33301
954-765-5350, ext. 232
Fax: 954-765-5309
E-mail: mfandel@co.broward.fl.us
Website:

Sheila Rushton, Director
Consumer Services Department
Miami-Dade County
140 West Flagler Street
Suite 903
Miami, FL 33130
305-375-3677 (Consumer Hotline)
TDD/TTY: 305-375-4177
Fax: 305-375-4120
E-mail: consumer@miamidade.gov
Website:

Frederic Kerstein, Chief
Dade County Economic Crime Unit
Office of the State Attorney
1350 NW 12th Avenue
5th Floor, Graham Building
Miami, FL 33136-2111
305-547-0671
Fax: 305-547-0717
E-mail: kerstef@sa11.state.fl.us

Carol A. McCarthy, Investigator
Pasco County Consumer Affairs Division
7530 Little Road
New Port Richey, FL 34654
727-847-8106
352-521-5179
Fax: 727-847-8191

Carlos J. Morales, Chief Investigator
Orange County Consumer Fraud Unit
415 North Orange Avenue
P.O. Box 1673
Orlando, FL 32802
407-836-2490
Fax: 407-836-2376
E-mail: fraudhelp@sao9.org
Website:

James L. Sudberry, Administrator Consumer Protection Agency
Hillsborough County Consumer Protection Agency
8900 N. Armenia Ave., Ste 222
Tampa, FL 33604-1067
813-903-3430
Fax: 813-903-3432
Website:

Dennis Moore, Director
Palm Beach County Division of Consumer Affairs
50 South Military Trail, Suite 201
West Palm Beach, FL 33415
561-233-4820
Toll free: 1-800-930-5124 (Palm Beach County)
Fax: 561-233-4838
E-mail: consumer@co.palm-beach.fl.us

City Offices

Sandra Hull-Richardson, Chief of Consumer Affairs
City of Jacksonville Division of Consumer Affairs
St. James Building
117 West Duval Street, Suite M-100
Jacksonville, FL 32202
904-630-3467
Fax: 904-630-3458
Website:

Offices

Nick Cox, Assistant Attorney General
Economic Crimes Division
Office of the Attorney General
Westwood Center
2002 North Lois Ave, Suite 520
Tampa, FL 33607
813-801-0600
Fax: 813-871-7262

Georgia

State Offices

Barry Reid, Administrator
Governor's Office of Consumer Affairs
2 Martin Luther King, Jr. Drive
Suite 356
Atlanta, GA 30334
404-656-3790
Toll free in GA (outside Atlanta area): 1-800-869-1123
Fax: 404-651-9018
Website:

Hawaii

State Offices

Gene Murayama, Investigator
Office of Consumer Protection
Department of Commerce and Consumer Affairs
345 Kekuanaoa Street Room 12
Hilo, HI 96720
808-933-0910
Fax: 808-933-8845

Stephen Levins, Acting Executive Director
Office of Consumer Protection
Department of Commerce and Consumer Affairs
235 South Beretania Street
Room 801
Honolulu, HI 96813
808-586-2636
Fax: 808-586-2640

Colette Watanabe, Investigator
Office of Consumer Protection
Dept of Commerce and Consumer Affairs
1063 L Main Street Ste C-216
Wailuku, HI 96793
808-984-8244
Fax: 808-243-5807
Website:

Idaho

State Offices

Brett De Lange, Deputy Attorney General
Consumer Protection Unit
Idaho Attorney General's Office
650 West State Street
Boise, ID 83720-0010
208-334-2424
Toll free in ID: 1-800-432-3545
Fax: 208-334-2830
Website:

Illinois

State Offices

Office of the Attorney General
1001 East Main Street
Carbondale, IL 62901
618-529-6400
Toll free in IL: 1-800-243-0607 (consumer hotline serving southern Illinois)
TDD: 618-529-0607
Fax: 618-529-6416

Patricia Kelly, Chief
Consumer Protection Division of the Attorney General Office
100 West Randolph
12th Floor
Chicago, IL 60601
312-814-3000
TDD: 312-793-2852
Fax: 312-814-2593

Charles Fergus, Bureau Chief
Consumer Fraud Bureau
100 West Randolph
12th Floor
Chicago, IL 60601
312-814-3580
Toll free in IL: 1-800-386-5438
TDD: 312-814-3374
Fax: 312-814-2549 or 312.814.3806
Website:

Governor's Office of Citizens Assistance
222 South College Room 106
Springfield, IL 62706
217-782-0244
Toll free in IL: 1-800-642-3112
Fax: 217-524-4049
E-mail: governor@state.il.us

County Offices

Sophia Lopez, Supervisor
Cook County State Attorney's Office
Consumer Fraud Division
69 West Washington
Suite 700
Chicago, IL 60091
312-603-8700

William Haine, State's Attorney
Madison County Office of State's Attorney
157 North Main Street, Suite 402
Edwardsville, IL 62025
618-692-6280
Fax: 618-656-7312

Deborah Hagan, Bureau Chief of Consumer Fraud
Department of Consumer Affairs serving Central Illinois
Office of the Attorney General
500 South Second Street
Springfield, IL 62706
217-782-1090
Toll free in IL: 1-800-243-0618
217-785-2771
Fax: 217-782-1097
E-mail: agconsmr@mail.state.il.us
Website:

City Offices

Caroline Shoenberger, Commissioner
Chicago Department of Consumer Services
121 North LaSalle Street
Room 808
Chicago, IL 60602
312-744-4006
TDD: 312-744-9385
Fax: 312-744-9089
Website:

Indiana

State Offices

Allen K. Pope, Chief Counsel and Director
Consumer Protection Division
Office of the Attorney General
Indiana Government Center South
402 West Washington Street, 5th Floor
Indianapolis, IN 46204
317-232-6201
Toll free in IN: 1-800-382-5516 Consumer Hotline
Fax: 317-232-7979
Website:

County Offices

Scott Newman, Marion County Prosecuting Attorney
Marrion County Prosecuting Attorney's Office
560 City-County Building
200 East Washington Street
Indianapolis, IN 46204-3363
317-327-3892
TDD/TTY: 317-327-5186
Fax: 317-327-5409
Website:

Iowa

State Offices

William Brauch, Assistant Attorney General
Consumer Protection Division
Office of the Attorney General
Director of Consumer Protection Division
1300 East Walnut Street, 2nd Floor
Des Moines, IA 50319
515-281-5926
Fax: 515-281-6771
E-mail: consumer@ag.state.ia.us
Website:

Kansas

State Offices

C. Steven Rarrick, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
120 SW 10th
4th Floor
Topeka, KS 66612-1597
785-296-3751
Toll free in KS: 1-800-432-2310
TDD/TTY: 785-291-3767
Fax: 785-291-3699
E-mail: cprotect@ksag.org
Website:

County Offices

Johnson County District Attorney's Office
Consumer Protection Division
Johnson County Courthouse
100 North Kansas Ave.
Olathe, KS 66061
913-715-3003
Fax: 913-715-3040

John J. (Joe) Kisner, Jr. Deputy District Attorney
Office of the District Attorney
Consumer Fraud & Economic Crime Division
535 North Main St., 1st Floor
Wichita, KS 67203-3747
316-383-7921
Toll free in KS: 1-800-432-2310
Fax: 316-383-4669
E-mail: consumer@sedgwick.gov

Kentucky

State Offices

Todd Leatherman, Director
Consumer Protection Division
Office of the Attorney General
1024 Capital Center Drive
Frankfort, KY 40601
502-696-5389
Toll free in KY: 1-888-432-9257
Fax: 502-573-8317
E-mail: consumerprotection@law.state.ky.us
Website:

Harold Turner, Assistant Attorney General
Consumer Protection Division
Office of the Attorney General
9001 Shelbyville Road
Suite 3
Louisville, KY 40222
502-425-4825
Fax: 502-573-8317 Lori

Louisiana

State Offices

Isabel Wingerter, Chief
Consumer Protection Section
Office of the Attorney General
301 Main Street Suite 1250
Baton Rouge, LA 70801
Toll free nationwide: 1-800-351-4889
Fax: 225-342-9637
Website:

County Offices

Andrea Ragas
Consumer Protection Section
Jefferson Parish District Attorney
200 Derbigny Street
5th Floor Courthouse Annex
Gretna, LA 70053
504-368-1020
Fax: 504-368-4562

Maine

State Offices

Maine Attorney General's Consumer Mediation Sevice
6 State House Station
Augusta, ME 04333
207-626-8800
Website:

William Lund, Director
Office of Consumer Credit Regulation
35 State House Station
Augusta, ME 04333-0035
207-624-8527
Toll free in ME: 1-800-332-8529
TDD/TTY: 207-624-8563
Fax: 207-582-7699
Website:

Francis Ackerman, Division Chief
Public Protection Division
Office of the Attorney General
6 State House Station
Augusta, ME 04333
207-626-8849

Maryland

State Offices

William Leibovici, Chief
Consumer Protection Division
Office of the Attorney General
200 Saint Paul Place
16th Floor
Baltimore, MD 21202-2021
410-528-8662 (consumer complaint hotline)
410-576-6550 (consumer information)
TDD: 410-576-6372 (Maryland only)
Fax: 410-576-7040
E-mail: consumer@oag.state.md.us
Website:

Charles D Schaub, Manager
Business Licensing & Consumer Service
Motor Vehicle Administration
6601 Ritchie Highway, NE
Glen Burnie, MD 21062
410-768-7248
Fax: 410-768-7602

Regional Offices

Larry Munson, Administrator
Maryland Attorney Generals' Office
Consumer Protection Division
138 East Antietam St, Ste 210
Hagerstown, MD 21740-5684
301-791-4780
410-576-6372
Fax: 301-791-7178

Emalu Myer, Consumer Affairs Specialist
Eastern Shore Branch Office
Consumer Protection Division
Office of the Attorney General
201 Baptist Street
Suite 30
Salisbury, MD 21801-4976
410-543-6620
Fax: 410-543-6642
Website:

County Offices

Stephen Hannan, Administrator
Howard County Office of Consumer Affairs
6751 Columbia Gateway Drive
Columbia, MD 21046
410-313-6420
Fax: 410-313-6453
E-mail: shannan@co.ho.md.us

George Rose, Division Chief
Montgomery County Division of Consumer Affairs
100 Maryland Avenue
Suite 330
Rockville, MD 20850
240-777-3636
TDD: 240-777-3679
Fax: 240-777-3768
Website:

Massachusetts

State Offices

Tom Reilly, Attorney General
Consumer Protection and Antitrust Division
Office of the Attorney General
200 Portland Street
Boston, MA 02114
617-727-8400 The Consumer Hotline - information and referral to local county and city government consumer offices (listed below) that work in conjunction with the Department of the Attorney General
Fax: 617-727-3265
Website:

Jennifer Davis Carey, Director
Executive Office of Consumer Affairs and Business Regulation
10 Park Plaza room 5170
Boston, MA 02116
617-973-8700 general info
617-973-8787 consumer hotline
in MA 1-888-283-3757
TDD/TTY: 617-973-8790
Fax: 617-973-8798
E-mail: consumer@state.ma.us
Website:

Consumer Protection and Antitrust Division
Office of the Attorney General - Springfield
436 Dwight Street
Springfield, MA 01103
413-784-1240
Fax: 413-784-1244

County Offices

Mayor's Office of Consumer Affairs and Licensing
Boston City Hall
Room 817
Boston, MA 02201
617-635-3834
617-635-4165
Fax: 617-635-4174

Cambridge Consumers' Council
831 Massachusetts Ave
Cambridge, MA 02139
617-349-6150
Fax: 617-349-6148
Website:

Fall River Consumer Program
One Government Center
Fall River, MA 02722
508-324-2672
Fax: 508-324-2626

Consumer Protection Division
North Western District Attorney's Office
238 Main Street
Greenfield, MA 01301
413-774-5102
Fax: 413-773-3278

Consumer Protection Program
Haverhill Community Action, Inc.
25 Locust Street
Haverhill, MA 01830
978-373-1971
Fax: 978-373-8966

Consumer Assistance Council, Inc.
149 Main Street
Hyannis, MA 02601
508-771-0700
Toll free: 1-800-867-0701
Fax: 508-771-3011
Website:

Greater Lawrence Community Action Council, Inc.
Consumer Protection Program
350 Essex Street
Lawrence, MA 08140
978-681-4990
Fax: 978-681-4949
Website:

Middlesex Community College Law Center
Local Consumer Program
33 Kearney Square Room 117
Lowell, MA 01852
978-656-3342
Fax: 978-656-3339
E-mail: dunnk@middlesex.cc.ma.us

Consumer Assistance Office - Metro West, Inc.
209 West Central Street
Natick, MA 01760
508-651-8812
Fax: 508-647-0661

Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton, MA 02465
617-552-7205
Fax: 617-552-7027

Mass PIRG Consumer Action Center
182 Green Street
North Weymouth, MA 02191
781-335-0280
Fax: 781-340-3991
E-mail: jfoyconsumeraction2@juno.com

Berkshire County Consumer Advocates, Inc.
150 North Street
Pittsfield, MA 01201
413-443-9128
Toll free: 1-800-540-9128
Fax: 413-496-9225

South Shore Community Action Council, Inc.
265 South Meadow Road
Plymouth, MA 02360
508-747-7575 x226
Fax: 508-746-5140
E-mail: lmtilley@sscac.org

Mayor's Office of Consumer Information
City of Springfield
1243 Main St.
Springfield, MA 01103
413-787-6437

Consumer Council of Worcester County
484 Main Street
2nd Floor
Worcester, MA 01608-1690
508-754-1176
Fax: 508-754-0203
E-mail: dreilly@wcac.net

Michigan

State Offices

Rodger James, Director
Bureau of Automotive Regulation
Michigan Department of State
Lansing, MI 48918-1200
517-373-4777
Toll free in MI: 1-800-292-4204
Fax: 517-373-0964

Stanley F. Pruss, Assistant in Charge
Consumer Protection Division
Office of Attorney General
P.O. Box 30213
Lansing, MI 48909
517-373-1140 (complaint information)
517-373-1110
Fax: 517-241-3771

County Offices

Mike Studders, Chief Investigator
Bay County Consumer Protection Unit
1230 Washington - Courthouse
Bay City, MI 48707-5994
517-895-4139
Fax: 517-895-4167

Margaret DeMuynck, Director
Consumer Protection Department
Macomb County
Office of the Prosecuting Attorney
Macomb County Administration Bldg
One South Main Street 3rd FL
Mt. Clemens, MI 48043
810-469-5600
810-469-5350
Fax: 810-469-5609

City Offices

John Roy Castillo, J.D., Director
City of Detroit Consumer Affairs Department
65 Cadillac Square
Suite 1600
Detroit, MI 48226
313-224-3508
313-224-6995 (complaints)
Fax: 313-224-2796
E-mail: castillojr@cadtwr.ci.detroit.mi.us
Website:

Minnesota

State Offices

Charles Ferguson, Manager
Consumer Services Division
Minnesota Attorney General's Office
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
612-296-3353
Toll free: 1-800-657-3787
Fax: 612-282-5801
E-mail: consumer.ag@state.mn.us
Website:

County Offices

Roshan Rajkumar, Director, Citizens Info Hotline
Hennepin County Citizen Information Hotline
Office of Hennepin County Attorney
C-2000 County Government Center
Minneapolis, MN 55487
612-348-4528
TDD/TTY: 612-348-6015
Fax: 612-348-9712
E-mail: citizeninfo@hennipin.mn.us
Website:

City Offices

James Moncur, Director
Division of Licenses & Consumer Services
Minneapolis Department of Regulatory Services
City Hall, Room 1C
350 South 5th Street
Minneapolis, MN 55415
612-673-2080
TDD/TTY: 612-673-3300/3360
Fax: 612-673-3399
E-mail: opa@ci.minneapolis.mn.us
Website:

Mississippi

State Offices

Julie McLemoil, Director
Bureau of Regulatory Services
Department of Agriculture and Commerce
121 North Jefferson Street
P.O. Box 1609
Jackson, MS 39201
601-359-1111
Fax: 601-354-6502
Website:

Michael D. Rhodes, Director
Consumer Protection Division of the Mississippi Attorney General's Office
P.O. Box 22947
Jackson, MS 39225-2947
601-359-4230
Toll free in MS: 1-800-281-4418
Fax: 601-359-4231
Website:

Missouri

State Offices

William J. Bryan, Deputy Chief Counsel
Consumer Protection and Trade Offense Division
P.O. Box 899
1530 Rax Court
Jefferson City, MO 65102
573-751-6887
573-751-3321
Toll free in MO: 1-800-392-8222
TDD/TTY toll free in MO: 1-800-729-8668
Fax: 573-751-7948
E-mail: attgenmail@moago.org
Website:

Montana

State Offices

Dal Smilie, Chief Legal Counsel
Consumer Affairs Unit
Department of Administration
1424 Ninth Avenue
Box 200501
Helena, MT 59620-0501
406-444-4312 (Misc.)
406-444-9405 (Telemarketing)
406-444-1588 (Automotive)
Fax: 406-444-2903

Nebraska

State Offices

Jason W Hayes, Assistant Attorney General
Department of Justice
2115 State Capitol
P.O. Box 98920
Lincoln, NE 68509
402-471-2682
Toll free in state: 1-800-727-6432
Fax: 402-471-0006
Website:

Nevada

State Offices

Bureau of Consumer Protection
555 E. Washington Ave, Ste. 3900
Las Vegas, NV 89101
702-486-3420

Patricia Jarman-Manning, Commissioner
Nevada Consumer Affairs Division
1850 East Sahara
Suite 101
Las Vegas, NV 89104
702-486-7355
Toll free: 1-800-326-5202
TDD: 702-486-7901
Fax: 702-486-7371
E-mail: ncad@fyiconsumer.org
Website:

Michael Hastings, Deputy Chief Investigator
Consumer Affairs Division
Department of Business and Industry
4600 Kietzke Lane, Building B, Suite 113
Reno, NV 89502
775-688-1800
Toll free in NV: 1-800-326-5202
TDD: 775-486-7901
Fax: 702-688-1803

New Hampshire

State Offices

Consumer Protection and Antitrust Bureau
New Hampshire Attorney General's Office
33 Capitol Street
Concord, NH 03301
603-271-3641
TDD toll free: 1-800-735-2964
Fax: 603-271-2110
Website:

New Jersey

State Offices

Department of Law and Public Safety
Division of Consumer Affairs
PO Box 45025
Newark, NJ 07101
973-504-6200
Toll free: 1-800-242-5846
E-mail: askconsumeraffairs@smtp.lps.state.nj.us
Website:

County Offices

William Ross III, Director
Atlantic County Division of Consumer Affairs
1333 Atlantic Avenue
8th Floor
Atlantic City, NJ 08401
609-343-2376
609-345-6700
Fax: 609-343-2322
Website:

Patricia Tuck-Davis, Director/Superintendent
Camden County Office of Consumer Protection/Weights and Measures
Jefferson House
Lakeland Road
Blackwood, NJ 08012
609-374-6161
609-374-6001
Toll free in NJ: 800-999-9045
Fax: 609-232-0748
E-mail: consumer@co.camden.nj.us
Website:

Louis Moreno, Director
Department of Consumer Affairs & Weight & Measures
Cumberland County Department of Consumer Affairs and Weights and Measures
788 East Commerce Street
Bridgeton, NJ 08302
856-453-2203
Fax: 856-453-2206
E-mail: louismo@co.cumberland.nj.us

Michael P. Brogan, Director/Superintendent
Cape May County Consumer Affairs Weights and Measures
4 Moore Road
Cape May Court House, NJ 08210
609-463-6475
Fax: 609-465-4639
E-mail: mbrogan@co.cape-may.nj.us

Essex County Division of Consumer Action/Consumer Services
50 South Clinton Street
Suite 3201
East Orange, NJ 07018
973-395-8350
Fax: 973-395-8433

Jeanne Ferrari
Office of Consumer Affairs
County of Hunterdon
P.O. Box 2900
Flemington, NJ 08822
908-806-5174
Fax: 908-806-4236
E-mail: jferrari@hclibr.eclipse.net

Dorothy H. Avallone, Director
Monmouth County Department of Consumer Affairs
50 East Main Street
P.O. Box 1255
Freehold, NJ 07728-1255
732-431-7900
Fax: 732-845-2037

Willie L. Flood, Director
Hudson County Division of Consumer Affairs
595 Newark Avenue
Jersey City, NJ 07306
201-795-6295
201-795-6163
Fax: 201-795-6462

Renee Borstad, Director/Superintendent
Burlington County Office of Consumer Affairs/Weights and Measures
49 Rancocas Road
P.O. Box 6000
Mount Holly, NJ 08060
609-265-5098 Weights and Measures
609-265-5054 Consumer Affairs
Fax: 609-265-5065

Eileen Popovich, Director
Division of Consumer Affairs
Somerset County
P.O. Box 3000
Somerville, NJ 08876-1262
908-231-7000, ext. 7400
Fax: 908-429-0670
E-mail: consumeraffairs@co.somerset.nj.us
Website:

Kenneth J. Leake, Director
Ocean County Department of Consumer Affairs/Weights and Measures
1027 Hooper Avenue
PO Box 2191
Toms River, NJ 08754-2191
732-929-2105
Toll free in NJ: 1-800-722-0291 ex. 2105
Fax: 732-506-5330

Donna Giovannetti, Division Chief
Mercer County Consumer Affairs
640 South Broad St Rm 404
P.O. Box 8068
Trenton, NJ 08650-0068
609-989-6671
Fax: 609-989-6670

Ernest N. Salerno, Superintendent
County of Passaic
Dept of Law and Public Safety
Div of Weights and Measures - CS
1310 Route 23 North
Wayne, NJ 07470
973-305-5750 (Wts & Meas)
973-305-5881 (Consumer Prot'n)
Fax: 973-628-1796
E-mail: pcca@advanix.net

Ernest Salerno, Superintendent
Passaic County Department of Consumer Affairs
1310 Route 23 North
Wayne, NJ 07470
973-305-5881
Fax: 973-628-1796

Florence Peterson, Director
Union County Division of Consumer Affairs
300 North Avenue East
P.O. Box 186
Westfield, NJ 07091
908-654-9840
Fax: 908-654-3082
E-mail: fpeterson@unioncountynj.org
Website:

Joseph Silvestro, Director
Gloucester County Department of Consumer Protection/Weights and Measures
152 North Broad Street
PO Box 337
Woodbury, NJ 08096
856-853-3349
856-853-3350
TDD: 856-848-6616
Fax: 609-853-6813
E-mail: jsilvest@co.gloucester.nj.us

City Offices

Bernidine Jacobs, Director
Livingston Consumer Affairs
357 South Livingston Avenue
Livingston, NJ 07039
973-535-7976
Fax: 973-740-9408

Mary Moseley, Director
Maywood Consumer Affairs
Bourough of Maywood
459 Maywood Avenue
Maywood, NJ 07607
201-845-5749
201-845-5749

Genevieve Ross, Director
Middlesex Borough Consumer Affairs
1200 Mountain Avenue
Middlesex, NJ 08846
732-356-8090, ext. 250
Fax: 732-356-7954

Mildred Pastore, Director
Mountainside Consumer Affairs
1455 Coles Avenue
Mountainside, NJ 07092
908-232-6600

Max Moses, Deputy Mayor
Director Consumer Affairs
Township of North Bergen
Municipal Building
4233 Kennedy Blvd.
North Bergen, NJ 07047
201-392-2157 (community service)
201-330-7291 (consumer protection)
Fax: 201-392-8551

Annmarie Nicolette, Director
Nutley Consumer Affairs
Public Affairs Building
149 Chestnut Street
Nutley, NJ 07110
973-284-4975
Fax: 973-661-9411

Maria Sierra, Consumer Affairs Investigator
Perth Amboy Consumer Affairs
Office of Social Services
Fayette and Read Streets
Perth Amboy, NJ 08861
732-826-4300
Fax: 908-826-6192

Rick Allen Smiley, Director
Plainfield Action Services
City Hall Annex
510 Watchung Avenue
Plainfield, NJ 07060
908-753-3519
Fax: 908-753-3540

Anthony Ioconno, Town Attorney
Secaucus Department of Consumer Affairs
Municipal Government Center
1203 Patterson Plank Road
Secaucus, NJ 07094
201-330-2008

Marion Cramer, Director
Consumer Affairs Office
1976 Morris Avenue
Union, NJ 07083
908-851-5458
908-851-8501

Charles A. Stern, Director
Wayne Township Consumer Affairs
475 Valley Road
Wayne, NJ 07470
201-694-1800, ext. 3290 201-694-1800, ext. 3290

John Weitzel, Director
Weehawken Consumer Affairs
400 Park Avenue
Weehawken, NJ 07087
201-319-6005
Fax: 201-319-0112

Herb Gilsenberg, Director
Woodbridge Consumer Affairs
Woodbridge Township
Municipal Building
One Main Street
Woodbridge, NJ 07095
732-602-6058
Fax: 732-602-6016

New Mexico

State Offices

Robert E. Reyna, Director
Consumer Protection Division
Office of the Attorney General
P.O. Drawer 1508
407 Galisteo
Santa Fe, NM 87504-1508
505-827-6060
Toll free in NM: 1-800-678-1508
Fax: 505-827-6685
Website:

New York

State Offices

Thomas G. Conway, Bureau Chief
Bureau of Consumer Frauds and Protection
Office of the Attorney General
State Capitol
Albany, NY 12224
518-474-5481
Toll free in NY: 1-800-771-7755 (hotline)
Fax: 518-474-3618
Website:

C. Adrienne Rhodes, Chairwoman and Executive Director
New York State Consumer Protection Board
5 Empire State Plaza
Suite 2101
Albany, NY 12223-1556
518-474-3514
518-474-8583 (capitol region)
Toll free: 1-800-697-1220
Fax: 518-474-2474
E-mail: donna.ned@consumer.state.ny.us
Website:

Dianne Dixon, Deputy Bureau Chief
Consumer Frauds and Protection Bureau
Office of the Attorney General
120 Broadway 3rd FL
New York, NY 10271
212-416-8300
Toll free: 1-800-771-7755
Fax: 212-416-6003

Guy Mitchell, Assistant Attorney General in Charge
Consumer Fraud and Protection Bureau
New York State Office of the Attorney General
Harlem Regional Office
163 West 125th Street
New York, NY 10027-8201
212-961-4475
Fax: 212-961-4003

Robert Glennon, Assistant Attorney General in Charge
Plattsburgh Regional Office
Office of Attorney General
70 Clinton Street
Plattsburgh, NY 12901
518-562-3282
Fax: 518-562-3294

Gary Brown, Assistant Attorney General in Charge
Consumer Fraud and Protection Bureau
New York State Office of the Attorney General
Westchester Regional Office
101 East Post Road
White Plains, NY 10601-5008
914-422-8755
Fax: 914-422-8706

Regional Offices

Dennis McCabe, Assistant Attorney General
Binghamton Regional Office
New York State Office of the Attorney General
State Office Building -17th Floor
44 Hawley Street
Binghamton, NY 13901-4433
607-721-8771
Toll free: 1-800-771-7755
Fax: 607-721-8789
E-mail: dennis.mccabe@oag.state.ny.us
Website:

Lois Booker-Williams, Assistant Attorney General in Charge
Brooklyn Regional Office
New York State Office of the Attorney General
Consumer Fraud Bureau
55 Hanson Place, Room 732
Brooklyn, NY 11217
718-722-3949
Fax: 718-722-3951

Barbara Kavanaugh, Assistant Attorney General in Charge
Buffalo Regional Office
New York State Office of the Attorney General
Statler Towers
107 Delaware Avenue, 4th Floor
Buffalo, NY 14202
716-853-6271
Toll free: 1-800-771-7755
Fax: 716-853-8414 (Mrs. Smith)

Denis McElligott, Assistant Attorney General in Charge
Suffolk Regional Office
Office of the Attorney General
300 Motor Parkway, Suite 205
Hauppauge, NY 11788
516-231-2401
Fax: 516-435-4757

Nick Garin, Assistant Attorney General
Poughkeepsie Regional Office
New York State Office of the Attorney General
235 Main Street
Poughkeepsie, NY 12601
914-485-3920
Toll free: 1-800-771-7755
TDD/TTY Toll free: 1-800-788-9898
Fax: 914-452-3303
Website:

Marian Payson, Asst Attorney General in Charge
Rochester Regional Office
Office of the Attorney General
144 Exchange Blvd., 2nd Floor
Rochester, NY 14614
716-546-7430
Toll free: 1-800-771-7755
TDD: 716-327-3249
Fax: 716-546-7514
E-mail: marian.payson@oag.state.ny.us
Website:

Winthrop Thurlow, Assistant Attorney General in Charge
Syracuse Regional Office
Office of the Attorney General
615 Erie Blvd. West, Suite 102
Syracuse, NY 13204-2465
315-448-4848
Fax: 315-448-4851

Joel Marmalstein, Asst Attorney General in Charge
Utica Regional Office
Office of the Attorney General
207 Genesee Street, Room 504
Utica, NY 13501
315-793-2225
Toll free: 1-800-771-7755
Fax: 315-793-2228
Website:

James O'Rourke, Assistant Attorney General in Charge
Office of the Attorney General
Watertown Regional Office
Dulles State Office Building
317 Washington Street
Watertown, NY 13601
315-785-2444
Toll free: 1-800-771-7755
Fax: 315-785-2294
Website:

County Offices

Janet McMahon, Confidential Secretary
Department of Consumer Affairs
Albany County Courthouse
#40
Albany, NY 12207
518-487-5040
Fax: 518-487-5048
E-mail: jmcmahon@albanycounty.com
Website:

Barbra Kavanaugh, Assistant District Attorney in Charge
Consumer Fraud Bureau
Erie County District Attorney's Office
Statler Towers
107 Delaware Ave 4th Floor
Buffalo, NY 14202
716-853-8404
Toll free in NY: 1-800-771-7755
Fax: 716-853-8414

Charles Gardner, Director
Suffolk County Executive's Office of Consumer Affairs
North County Complex, Bldg. 340
Veterans Memorial Highway
Hauppauge, NY 11788
516-853-4600
Fax: 516-853-4825

Jon Van Vlack, Consumer Affairs Director
Ulster County District Attorney's Consumer Fraud Bureau
20 Lucas Avenue
Kingston, NY 12401
845-340-3260

Ronald Turbin, Assistant Attorney General in Charge
Nassau County Office of Consumer Affairs
160 Old Country Road
Mineola, NY 11501
516-571-2600

James Farkas, Director
Rockland County Office of Consumer Protection
50 Sanatorium Road
Building P
Pomona, NY 10970
914-364-2681
Fax: 914-364-2694

Nelson Kranker, Director
Dutchess County Department of Consumer Affairs
94-A Peach Road
Poughkeepsie, NY 12601
914-486-2949
Fax: 845-486-2947

Douglas Briggs, Director
Schenectady County Consumer Affairs
64 Kellar Avenue
Schenectady, NY 12307
518-356-6795
518-356-7473
Fax: 518-357-0319

Frank Castaldi, Jr, Chief, Economic Crimes Bureau
Westchester County District Attorney's Office
111 Martin Luther King Jr. Boulevard
County Courthouse
White Plains, NY 10601
914-285-3303
Fax: 914-285-3594

Frank Castaldi, Jr., Chief
Frauds Bureau
Westchester County District Attorney's Office
111 Grove Street
White Plains, NY 10601
914-285-3414
Fax: 914-285-3594

Elaine Price, Director
Westchester County
Department of Consumer Protection
112 East Post Road
4th Floor
White Plains, NY 10601
914-285-2162
Fax: 914-285-3115
E-mail: epp4@co.westchester.ny.us

City Offices

Gini Faikia, Director
Queens Neighborhood Office
New York City Department of Consumer Affairs
120-55 Queens Blvd.
Room 301
Kew Gardens, NY 11424
718-286-2990
Fax: 718-286-2997

Stephen Pedone, Commissioner
Mt. Vernon Office of Consumer Protection
City Hall
11th Floor
Mount Vernon, NY 10550
914-665-2433
Fax: 914-665-2496

Jules Polonetsky, Commissioner
New York City Department of Consumer Affairs
42 Broadway
New York, NY 10004
212-487-4444
212-487-4481 (Spanish)
212-487-4488 (Chinese)
TDD: 212-487-4465
Fax: 212-487-4197
Website:

Town of Colonial Consumer Protection
Memorial Town Hall
Newtonville, NY 12128
518-783-2790

Schenectady Bureau of Consumer Protection
City Hall, Room 204
Jay Street
Schenectady, NY 12305
518-382-5061
Fax: 518-382-5074

John McCullough, Executive Director
New Justice Conflict Resolution Services, Inc.
1153 West Fayette Street, Suite 301
Syracuse, NY 13204
315-471-4676
Fax: 315-475-0769

Stanley Alexander, Director
Office of Consumer Protection
City of Yonkers
87 Nepperhan Avenue
Yonkers, NY 10701
914-377-6808
Fax: 914-377-6811

North Carolina

State Offices

Joshua Stein, Senior Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
P.O. Box 629
Raleigh, NC 27602
919-716-6000
Fax: 919-716-6050
Website:

North Dakota

State Offices

Parrell D. Grossman, Director
Consumer Protection and Antitrust Division
Office of the Attorney General
600 East Boulevard Avenue
Department 125
Bismarck, ND 58505-0040
701-328-3404
Toll free in ND: 1-800-472-2600
TTY 800-366-6888
Fax: 701-328-3535
E-mail: cpat@state.nd.us
Website:

Wayne Stenehjem, Attorney General
Office of the Attorney General
600 East Boulevard Avenue
Department 125
Bismarck, ND 58505-0040
701-328-2210
TTY 800-366-6888
Fax: 701-328-2226
E-mail: ndag@state.nd.us
Website:

Ohio


State Offices

Robert Tongren
Ohio Consumers' Counsel
77 South High Street
15th Floor
Columbus, OH 43266-0550
614-466-8574 (outside OH)
Toll free in OH: 1-877-PICK-OCC (1-877-742-5622)
E-mail: occ@occ.state.oh.us
Website:

Ohio Attorney General's Office
30 East Broad Street
25th Floor
Columbus, OH 43215-3428
614-466-8831
Toll free in OH: 1-800-282-0515
TDD: 614-466-1393
Fax: 614-728-7583
E-mail: consumer@ag.state.oh.us
Website:

County Offices

Maureen Callahan, Prosecuting Attorney
Summit County Office of Prosecuting Attorney
53 University Avenue
Akron, OH 44308-1680
330-643-2800
TDD/TTY: 330-643-8277 (criminal)
Fax: 330-643-2137 (civil)

Karl Kawakce, Director
Economic Crime
Franklin County Office of Prosecuting Attorney
369 South High Street
Columbus, OH 43215
614-462-3555
Fax: 614-462-6103

Victor Vigluicci, Prosecuting Attorney
Portage County Office of Prosecuting Attorney
466 South Chestnut Street
Ravenna, OH 44266-3000
330-296-4593
Fax: 330-297-3856

City Offices

Department of Neighborhood Services
Cincinnati Office of Consumer Services
City Hall Room 126
801 Plum Street
Cincinnati, OH 45202
513-352-3971
Fax: 513-352-5241

Oklahoma

State Offices

Oklahoma Attorney General
Consumer Protection Unit
4545 N. Lincoln Avenue
Suite 260
Oklahoma City, OK 73105
405-521-2029
Toll free: 1-800-448-4904
Fax: 405-528-1867
Website:

Donald Hardin, Administrator
Department of Consumer Credit
4545 North Lincoln Blvd., #104
Oklahoma City, OK 73105
405-521-3653
Fax: 405-521-6740

Consumer Protection Division
Office of the Attorney General
440 South Houston, Suite 505
Tulsa, OK 74127-8913
918-581-2885
Fax: 918-581-2917
Website:

Oregon

State Offices

Cheryl Pellegrini, Attorney in Charge
Financial Fraud/ Consumer Protection Section
Department of Justice
1162 Court Street, NE
Salem, OR 97310
503-378-4732
503-378-4320 (hotline Salem only)
503-229-5576 (hotline Portland only)
Toll free in OR: 1-877-877-9392
TDD/TTY: 503-378-5939
Fax: 503-378-5017
Website:

Pennsylvania

State Offices

Larry Otter, Senior Deputy Attorney General
Health Care Unit
Bureau of Consumer Protection
Office of the Attorney General
14th Floor Strawberry Square
Harrisburg, PA 17120
717-705-6938
Toll free in PA: 1-877-888-4877
Fax: 717-787-1190

Frank Donaghue, Director
Bureau of Consumer Protection
Office of Attorney General
14th Floor, Strawberry Square
Harrisburg, PA 17120
717-787-9707
Toll free in PA: 1-800-441-2555
Fax: 717-787-1190
Website:

Irwin Popowsky, Consumer Advocate
Office of the Consumer Advocate
Office of the Attorney General
Forum Place, 5th Floor
Harrisburg, PA 17101-1921
717-783-5048 (utilities only)
Toll free in PA: 1-800-684-6560
Fax: 717-783-7152
E-mail: paoca@ptd.net
Website:

Regional Offices

Michael Butler, Deputy Attorney General
Bureau of Consumer Protection
Allentown Regional Office
Office of Attorney General
810 Hamilton Street
Fourth Floor
Allentown, PA 18101
610-821-6690
Fax: 610-821-6529

E. Barry Creany, Senior Deputy Attorney General
Bureau of Consumer Protection
Ebensburg Regional Office
Office of the Attorney General
171 Lovell Avenue
Suite 202
Ebensburg, PA 15931
814-471-1831
Fax: 814-471-1840

Darrel Vandevald, Deputy Attorney General
Bureau of Consumer Protection
Erie Regional Office
Office of the Attorney General
1001 State Street
Suite 1009
Erie, PA 16501
814-871-4371
Fax: 814-871-4848

Michael Farnan, Deputy Attorney General
Bureau of Consumer Protection
Harrisburg Regional Office
Office of the Attorney General
301 Chestnut Street, Suite 105
Harrisburg, PA 17101
717-787-7109
Fax: 717-772-3560

John Abel, Senior Deputy Attorney General
Bureau of Consumer Protection
Philadelphia Regional Office
Office of the Attorney General
21 South 12th Street
Second Floor
Philadelphia, PA 19107
215-560-2414
Fax: 215-560-2494

Marcia Telek DePaula, Deputy Attorney General
Bureau of Consumer Protection
Pittsburgh Regional office
Office of Attorney General
564 Forbes Avenue
6th Floor Manor Building
Pittsburgh, PA 15219
412-565-5135
Fax: 412-565-5475

J.P. McGowan, Senior Deputy Attorney General
Bureau of Consumer Protection
Scranton Regional Office
Office of Attorney General
214 Samter Building
101 Penn Avenue
Scranton, PA 18503
570-963-4913
Fax: 570-963-3418

County Offices

Sydney Elkin, Director
Beaver County Alliance for Consumer Protection
699 Fifth Street
Beaver, PA 15009-1997
724-728-7267
Fax: 724-728-6762

A. Courtney Yelle, Director/Chief Sealer
Bucks County Consumer Protection, Weights and Measures
50 North Main Street
Doylestown, PA 18901
215-348-7442
Fax: 215-348-4570

Evelyn Yancoskie, Director
Delaware County Consumer Affairs
201 West Front Street
Delaware County Courthouse
Media, PA 19063
610-891-4865
Fax: 610-566-3947

Montgomery County Consumer Affairs
Montgomery County Human Services Center
1430 DeKalb Street
Norristown, PA 19404-0311
610-278-3565
Fax: 610-278-5228

Bruce Sagel, Chief
Economic Crime Unit
Philadelphia District Attorney's Office
1421 Arch Street
Philadelphia, PA 19102
215-686-8750
Fax: 215-686-8765

Mr. Andrioll, Director
Chester Consumer Affairs
601 Westtown Road, Suite 295
West Chester, PA 19382-4991
610-344-6150

Puerto Rico

Puerto Rico Offices

Angel E. Rotger, Secretary
Department of Justice
P.O. Box 902192
San Juan, PR 00902
787-721-2900
Fax: 787-725-2475

Jose Antonio Alicia Rivera, Secretary
Department of Consumer Affairs
Minillas Station
P.O. Box 41059
Santurce, PR 00940-1059
787-721-0940
Fax: 787-726-6570
E-mail: Jalicea@Caribe.net

Rhode Island

State Offices

Vivian Spencer, Director
Consumer Unit
Consumer Protection Unit
Department of Attorney General
150 South Main Street
Providence, RI 02903
401-274-4400
Senior Line: 1-888-621-1112
TDD: 401-453-0410
Fax: 401-222-5110

Mel Stiller, CO-CEO with Bev Tuttle
Consumer Credit Couseling Services
535 Centerville Road
Suite 103
Warwick, RI 02886
Toll free: 1-800-208-2227
Fax: 401-732-0250
Website:

South Carolina

State Offices

Philip Porter, Administrator/Consumer Avocate
SC Department of Consumer Affairs
2801 Devine Street
PO Box 5757
Columbia, SC 29205-5757
803-734-4200
Toll free in SC: 1-800-922-1594
Fax: 803-734-4286
E-mail: scdca@infoave.net
Website:

Haviard Jones, Senior Assistant Attorney General
Office of the Attorney General
P.O. Box 11549
Columbia, SC 29211
803-734-3970
Fax: 803-734-4323
Website:

Evelyn T. Williams, State Ombudsman
Office of Executive Policy and Program
1205 Pendleton Street
Room 308
Columbia, SC 29201
803-734-0457
Toll free in SC only: 1-800-686-0040
Fax: 803-734-0546
Website:

South Dakota

State Offices

Paul Cremer, Director of Consumer Affairs
Office of the Attorney General
500 East Capitol
State Capitol Building
Pierre, SD 57501-5070
605-773-4400
Toll free in SD: 1-800-300-1986
TDD: 605-773-6585
Fax: 605-773-7163

Tennessee

State Offices

Cynthia Kinser, Deputy Attorney General
Division of Consumer Protection
Consumer Advocate and Protection
Tennessee Attorney General's Office
P.O. Box 20207
Nashville, TN 37243-0491
615-741-1671
Fax: 615-532-2910

David McCollum, Director
Division of Consumer Affairs
5th Floor
500 James Robertson Parkway
Nashville, TN 37243-0600
615-741-4737
Toll free in TN: 1-800-342-8385
Fax: 615-532-4994
Website:

Texas

State Offices

Rod Bordelon, Public Counsel
Office of Public Insurance Counsel
333 Guadalupe
Suite 3-120
Austin, TX 78701
512-322-4143
Fax: 512-322-4148
E-mail: rod.bordelon@mail.capnet.state.tx.us
Website:

Paul Elliott, Assistant Attorney General and Chief
Consumer Protection Division
Office of Attorney General
P.O. Box 12548
Austin, TX 78711-2548
512-463-2070
Fax: 512-463-8301

Regional Offices

Esther Chavez, Assistant Attorney General
Consumer Protection/Austin Regional Office
P.O. Box 12548
Austin, TX 78711-2548
512-463-2185
Fax: 512-463-8301
Website:

John Owens, Assistant Attorney General
Consumer Protection/Houston Regional Office
Office of the Attorney General
808 Travis, Suite 812
Houston, TX 77002
713-223-5886, ext. 118
Fax: 713-223-5821
E-mail: john.owens@oag.state.tx.us

Joyce Iliya, Assistant Attorney General
Consumer Protection Division/Dallas Regional Office
Office of the Attorney General
1600 Pacific Avenue, Suite 1700
Dallas, TX 75201-3513
214-969-5310
Fax: 214-969-7615

James A. Daross, Assistant Attorney General
Consumer Protection/El Paso Regional Office
Office of the Attorney General
401 East Franklin St Suite 530
El Paso, TX 79901
915-834-5800
E-mail: jad2@oag.state.tx.us

Luke Jordan, Assistant Attorney General
Consumer Protection/Lubbock Regional Office
Office of the Attorney General
916 Main Street, Suite 806
Lubbock, TX 79401-3410
806-747-5238
Fax: 806-747-6307
E-mail: lwj@aog.state.tx.us
Website:

Ric Madrigal, Assistant Attorney General
Consumer Protection/McAllen Regional Office
Office of the Attorney General
3201 North McColl Road, Suite B
McAllen, TX 78501
956-682-4547
Fax: 956-682-1957
Website:

Aaron Valenzuela, Assistant Attorney General
Consumer Protection/San Antonio Regional Office
Office of the Attorney General
115 East Travis Street, Suite 925
San Antonio, TX 78205-1615
210-224-1007
Fax: 210-225-1075

County Offices

Linda Brown, Director
City of Dallas Economic Development Department
City Hall
500 Marilla, Room 5C-South
Dallas, TX 75201
214-670-1685
Fax: 214-670-0158
E-mail: lsbrown@ci.dallas.tx.us

Beverly Weaver, Director
Department of Environmental and Health Services
City Hall
1500 Marilla, Room 7A-North
Dallas, TX 75201
214-670-5216
Fax: 214-670-3863
E-mail: bweaver@gwsmtp.ci.dallas.tx.us

Russel Turbeville, Chief
Harris County Consumer Fraud Division
Harris County District Attorney's Office
1201 Franklin
Suite 600
Houston, TX 77002-1901
713-755-5836
713-755-5840
Fax: 713-755-5262

Utah

State Offices

Francine Giani, Director
Division of Consumer Protection
Department of Commerce
160 East 300 South
Box 146704
Salt Lake City, UT 84114-6704
801-530-6601
Fax: 801-530-6001
E-mail: commerce@br.state.ut.us
Website:

Vermont

State Offices

Consumer Assistance Program
For Consumer Complaints & Questions
104 Morrill Hall
UVM
Burlington, VT 05405
802-656-3183 (within Chittenden County or out of state)
Toll free in VT: 1-800-549-2424
Website:

Henry Marckres, Supervisor
Consumer Assurance Section
Food and Market
Department of Agriculture
116 State Street
Montpelier, VT 05602
802-828-3456
Fax: 802-828-2361

Wendy Morgan, Chief
Public Protection Division
Office of the Attorney General
109 State Street
Montpelier, VT 05609-1001
802-828-5507
Website:

Virgin Islands

State Offices

Andrew Rutnik, Commissioner
Department of Licensing and Consumer Affairs
Property and Procurement Bldg
No. 1 Sub Base, Room 205
St. Thomas, VI 00802
340-774-3130
Fax: 340-776-8303

Virginia

State Offices

Andres Alvarez, Program Manager
Office of Consumer Affairs
Department of Agriculture and Consumer Services
Washington Building, Suite 100
P.O. Box 1163
Richmond, VA 23219
804-786-2042
Toll free in VA: 1-800-552-9963
TDD: 800-828-1120
Fax: 804-371-7479
Website:

David B. Irvin, Senior Assistant Attorney General and Chief
Office of the Attorney General
Antitrust and Consumer Litigation Section
900 East Main Street
Richmond, VA 23219
804-786-2116
Toll free: 1-800-451-1525
Fax: 804-786-0122
E-mail: mail@oag.state.va.us
Website:

County Offices

Ardelle Butler, Acting Team Leader
Office of Citizen and Consumer Affairs
#1 Court House Plaza, Suite 310
2100 Clarendon Blvd.
Arlington, VA 22201
703-228-3260
Fax: 703-228-3295
E-mail: abutle@co.arlington.va.us
Website:

Ronald Mallard, Director
Fairfax County Department of Telecommunications and Consumer Services
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
703-222-8435
Fax: 703-322-9542

City Offices

Prescott Barbash, Consumer Affairs Administrator
City of Alexandria
City Hall
P.O. Box 178
Alexandria, VA 22313
703-838-4350
TDD: 703-838-5056
Fax: 703-838-6426
E-mail: prescott.barbash@ci.alexandria.va.us
Website:

Cathy Townsend Parks, Director
Consumer Affairs Division
Office of the Commonwealth's Attorney
2425 Nimmo Pkwy
Virginia Beach, VA 23456-9060
757-426-5836
Fax: 757-427-8779
Website:

Washington

State Offices

Consumer Resource Center
Office of the Attorney General
103 East Holly Street, Suite 308
Bellingham, WA 98225-4728
360-738-6185

Consumer Resource Center
Office of the Attorney General
500 N. Morain Street, Suite 1250
Kennewick, WA 99336-2607
509-734-2967

Consumer Resource Center
Office of the Attorney General
905 Plum Street Bldg 3
PO Box 40118
Olympia, WA 98504-0118
360-753-6210

Consumer Resource Center
Office of the Attorney General
900 Fourth Avenue, Suite 2000
Seattle, WA 98164-1012
206-464-6684
Toll free in WA: 1-800-551-4636 (Consumer Resource Centers)
Toll free TDD in WA: 1-800-276-9883
Fax: 206-464-6451
Website:

Consumer Resource Center
Office of the Attorney General
1116 West Riverside Avenue
Spokane, WA 99201-1194
509-456-3123

Cynthia Lanphear, Program Manager
Consumer Resource Center
Office of the Attorney General
Consumer Protection Division
1019 Pacific Avenue, 3rd Floor
Tacoma, WA 98402-4411
253-593-2904
Toll free: 1-800-551-4636
Toll free:1-800-276-9883 in state only
Fax: 253-593-2449
E-mail: cynthial@atg.wa.gov
Website:

Consumer Resource Center
Office of the Attorney General
1220 Main Street, Suite 510
Vancouver, WA 98660
360-759-2150

City Offices

Craig Leisy, Consumer Affairs Supervisor
Revenue and Consumer Affairs
Seattle Department of Finance
805 South Dearborn Street
Seattle, WA 98134
206-386-1298
Fax: 206-386-1129
E-mail: seattle.consumer-affairs@ci.seattle.wa.us
Website:

Ed Gonzaga, Consumer Affairs Inspector
Revenue and Consumer Affairs Section
Executive Services Department
Division of Finance
600 4th Avenue, #103
Seattle, WA 98104-1891
206-233-7837
Fax: 206-684-5170
E-mail: edgonzaga@ci.seattle.wa.us

Patrick Sainsbury, Chief Deputy Prosecuting Attorney
Fraud Division
900 4th Avenue, #1002
Seattle, WA 98164
206-296-9010
Fax: 206-296-9009
E-mail: pat.sainsbury@metrokc.gov
Website:

West Virginia

State Offices

Jill Miles, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
812 Quarrier Street, 6th Floor
P.O. Box 1789
Charleston, WV 25326-1789
304-558-8986
Toll free in WV: 1-800-368-8808
Fax: 304-558-0184
E-mail: consumer@wvnet.edu
Website:

Karl Angell, Jr., Director
Division of Weights and Measures Section
570 MacCorkle Avenue
St. Albans, WV 25177
304-722-0602
Fax: 304-722-0605
E-mail: angellk@mail.wvnet.edu

Wisconsin

State Offices

Margaret Quaid, Regional Supervisor
Division of Trade and Consumer Protection
Department of Agriculture
Trade and Consumer Protection
3610 Oakwood Hills Parkway
Eau Claire, WI 54701-7754
715-839-3848
Toll free in WI: 1-800-422-7128
Fax: 715-839-1645

Cynthia Sich, Regional Supervisor
Department of Agriculture Trade & Consumer Protection
Division of Trade and Consumer Protection
200 North Jefferson Street
Suite 146A
Green Bay, WI 54301
920-448-5110
Fax: 920-448-5118
Website:

William Oemichen, Administrator
Division of Trade and Consumer Protection
Department of Agriculture
2811 Agriculture Dr.
P.O. Box 8911
Madison, WI 53708
608-224-4953
Toll free in WI: 1-800-422-7128
TTD/TTY: 1-608-224-5058
Fax: 608-224-4939
E-mail: datephotline@wheel.datep.state.wi.us
Website:

County Offices

Frederic Matestic, Assistant District Attorney
Consumer Fraud Unit
Milwaukee County District Attorney's Office
821 West State Street, Room 405
Milwaukee, WI 53233-2485
414-278-4585
Fax: 414-223-1955

Thomas Bauer, Consumer Fraud Investigator
Racine County Sheriff's Department
717 Wisconsin Avenue
Racine, WI 53403
262-636-3126
Fax: 626-637-5279

Wyoming

State Offices

Christopher Petrie, Assistant Attorney General
Office of the Attorney General
Consumer Protection Unit
123 State Capitol Building
Cheyenne, WY 82002
307-777-7874
Toll free in WY only: 1-800-438-5799
Fax: 307-777-7956
E-mail: cpetri@state.wy.us
Website:

For related information see:

Choosing and Using Credit Cards

Federal Information Center

Consumer Protection - The Cooling Off Rule

Private Consumer Protection Offices